Common Dial-Up Errors
When receiving dialup error messages it is more important
to look at the error number rather than worded error
messages such as "remote computer did not respond". This is
a perfect example. The remote computer is the computer you
are trying to connect to. Should you not hear the dial tone
(fax like sound) and you receive this message you have been
given false information from your computer. Some worded
error messages are genuine like "invalid username and
password" bearing this in mind will help you solve your
problem.
Error 600 - 649:
If you
encounter this error the problem will be related to your
computer/modem. Turn the computer off for 5 minutes and try
again. If the same error occurs you may need to consult your
computer manufacturer or local tech support for
diagnostics/repair.
Error 650:
You will need to examine the configuration of your Windows
application called Dial-UP Networking. In most cases
re-installing this application will fix the problem.
Error 676 - 678:
Communication between
the modem device and the computer itself are not working
together. Uninstall the modem software/drivers, restart your
computer, and reinstall it again.
Error 680:
The most common error message, no dial tone indicates the
modem can not pick up a dial tone. It is the same if you
pick up your hand phone and hear no dial tone the first
thing you would do is to check all cables are plugged in
correctly or not damaged. If the cables or a landline
phone work, the modem is most likely dead.
Error 691:
Authentication problem, check that
your username and password are correct. Your username and
password will be case sensitive. If you are unsure of your
username and password it is best to consult our technical
support team for a resolution. Should your details be
correct, your computer may be storing incorrect details in
cache (stored files). Internet options and deleting cached
passwords should resolve the problem.
Error
709:
You have not got your dial up connection
set up correctly, it's best to delete the connection and
create a new one. Should the problem persist, seek further
assistance.
Error 718:
The
connection is timing out. In most cases this is
because the physical line (wiring) has degraded and is
causing signal deterioration.
Error 720 -
731:
This is a bit of a buggy error, in most
cases recreating your dialup account will fix this problem.
Error 745:
This is one of the most
serious errors, should you encounter this error it is
informing you a required system file is missing. This can be
due to virus removal or system configuration files being
damaged or corrupt. You will most likely need to
reinstall your computer's operating system (OS) or have it
repaired professionally.